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Emergency Advice / Contacts (9)

Emergency Advice / Contacts

What to do in the event of a flood
Your guide on who to call
In the event of a flood, there are many authorities available to help. Below outlines who should be contacted for the various types of flooding incidents and emergencies that occur. The local authorities rely on information reported to them to inform any investigations and prioritisation of investment.

If it is an emergency and there is danger to life as a result of flooding you should not hesitate to call 999

To report flooding of the highway and blocked drains contact Devon County Council’s Highway Customer Service Centre on 0345 155 1004 or visit www.devon.gov.uk/drainage. Office hours are Monday to Friday 8am – 8pm and Saturdays 9am – 1pm. For emergencies outside of these hours call 01392 383329

For any flooding on major trunk roads (the M5 A30, A38, A35 and A303) contact the Highways Agency on 0300 123 5000 (24 hour service)
To report flooding from sewers and water pipes contact South West Water on 0344 346 2020 (24 hour service)
For enquiries about flood warnings contact the Environment Agency’s Floodline on 0345 988 1188 (24 hour service)
For general enquiries about Main River or flooding from the sea contact the Environment Agency on 03708 506 506
For all other flooding enquiries contact the Devon County Council Flood Risk Management Team on 0345 155 1015 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Flood Risk Management www.devon.gov.uk/floodriskmanagement

Preparing for a flood
Please refer to Devon County Council and Environment Agency web pages for advice on what to do before, during and after a flood. In the first instance of flooding and sandbag requests contact your local District or This email address is being protected from spambots. You need JavaScript enabled to view it. Council to be directed to any local sandbag supplies that may be available.


Page updated April 2017



In March 2015, Broadclyst Parish Council adopted its revised and updated Community Emergency Plan.

The update of the Plan was funded by the Government's Pathfinder monies which was set aside to help communities recover from being hit by flooding.

The plan can be downloaded from the link below, and will be updated annually or as needed.

Should you be interested in becoming a flood warden, please contact the Clerk This email address is being protected from spambots. You need JavaScript enabled to view it. or via 07532 286713


Environment Agency www.gov.uk/flood

Consumer Council for Water www.ccwater.org.uk

National Flood Forum www.floodforum.org.uk

Blue Pages Directory www.bluepages.org.uk

Association of British Insurers www.abi.org.uk or 020 7600 3333

British Insurance Brokers Association www.biba.org.uk or 0870 950 1790

Royal Institute of Chartered Surveyors www.rics.org/flooding

Know Your Flood Risk campaign www.knowyourfloodrisk.co.uk

Floodline 0845 988 1188

Clear Plan www.dcisprepared.org.uk/a-clear-plan

Polygon essential guide to flood planning and preparation http://www.polygongroup.com/resources/flood-preparation-planning/

National Safety Council http://www.nsc.org/learn/safety-knowledge/Pages/safety-at-home-emergency-preparedness.aspx

Red Cross  http://www.redcross.org/prepare


Broadclyst Parish Council does not accept responsibility for content on external websites/links, nor does it endorse any products/services mentioned within external articles.


Devon & Somerset Fire & Rescue Service offer the following useful advice, which could help prevent incidents during heavy rainfall and flooding.
It is provided to inform you of where to make those judgement calls and more importantly stay safe whilst driving in flood conditions.

• If a road has been closed, it is for the safety of the public and closure signs should be respected. This includes driving or walking.

• Do not attempt to walk through flooded areas. Even shallow water moving fast can sweep you off your feet and there may be hidden dangers such as open drains, damaged road surfaces, submerged debris or deep channels; these can cause serious injuries or even death.

• It is often impossible to tell how deep the water is or the condition of the ground beneath.

• Your vehicle or indeed you may be swept away if it’s moving water. Vehicles can float away in less than two feet of water.

• Do not smoke, eat or drink whilst in contact with floodwater and always wash your hands afterwards as the water may be contaminated.

• Keep children and vulnerable people out of floodwater.

• If your vehicle stalls, leave it immediately if safe to do so and seek higher ground.

• Do not travel in heavy rain storms unless absolutely necessary. Keep an eye on the weather reports on local television or listen to local radio.

More information can be found here


Preparing for winter

  • 22 Oct 2014

The remnants of hurricane Gonzalo have brought high winds, heavy rain and even some snow to parts of the UK in the last day or two. It's a good reminder that we're approaching winter and all that means for our weather. Thinking back over recent winters we've seen very different types of weather.

Two winters ago cold and snow seemed to make the headlines, especially as the cold weather arrived quite late and hung around into spring. Last winter was quite different with wind, rain and flooding bringing disruption to transport networks, power supplies and many local communities.

Winter driving

Get Ready for Winter is part of the Met Office website that's produced in partnership with Government, the voluntary sector and others to bring advice and information to help you prepare for winter weather and deal with the spells of severe weather that happen most winters.
Broadclyst Parish Council has listed site content here along with useful links in order to help our community prepare for the forthcoming winter season.
Please look out for elderly and vulnerable neighbours and take care in extreme weather conditions.


Trains, 'planes and automobiles

Preparing for the impacts of severe weather on road, rail and air travel is not just the responsibility of the transport operators. We can all help to make their job easier when winter does its worst.

It's sometimes said that the UK can experience four seasons in one day and most of the time our transport operators do a fantastic job, keeping things moving whatever the weather. It's during winter though when transport networks face the biggest weather challenges. We must accept that there are times when severe weather will cause disruption.

On the roads ice makes driving difficult while snowwill make things worse still.  It's not just Christmas card weather that causes problems though. Heavy rain can flood roads; high winds will bring down trees and other debris and can even topple high-sided vehicles. Fog is not just a nuisance - it can be a real danger too.

Railways can cope better with small amounts of snow but even the biggest train won't get through deeper snow drifts.  Flooding can affect railways just as much as roads, and high winds can bring down the overhead lines that some electric trains rely on. Falling leaves can cause problems which will be worse in certain weather conditions than others.

Most days, airports and airlines cope well with our weather. However when weather disruption does affect air, travel it's usually because the weather is very severe. That means the disruption can be equally severe.  Airports and airlines have plans in place to minimise this disruption, but it sometimes means reducing the number of flights. It might seem the wrong thing to do but it helps to maximise the number of flights that can beat the weather and it helps get things back to normal as quickly as possible. 


Weather alerts straight to your phone

Stay weather aware this winter by following the Met Office on Twitter, Facebook, Google+ and YouTube for the latest weather information. You can also sign up for severe weather alerts from us through the Twitter Alerts programme, providing critical information directly to your phone. Find out more about how to sign up for Met Office Twitter alerts



Advice from insurers on the storm

Insurance firm AXA has put together a list of tips to keep yourself and your property safe during the storms:

  • Put together an emergency kit in case you're stuck in your home - you could include waterproof clothes, non-perishable food, bottled water and any medication that you take
  • Have a battery-powered radio for local alerts
  • Keep your mobile phone fully charged - and make sure you have useful numbers that you may need
  • It's always a good idea to keep important documents, including insurance policies, upstairs in your home or at a high level, preferably in a waterproof container
  • Make sure you know how to shut-off gas, electricity, oil-fired heating and water, even in the dark
  • Sand bags, flood sacks, door guards and air brick covers can also stop or slow water getting into your home. A good DIY store should stock these items.
  • Please make sure your home is well maintained to prevent leaks as damage due to wear and tear may not be covered

 Flooding advice

 Updates and  information can be found on http://www.eastdevon.gov.uk/weather.htm



We have empty sand bags available and a pile of sand should people wish to pre-fill them before taking them away. The Parish phone will be on during adverse weather conditions (075322 86713)

Listen to local radio stations and check social media sites for up to date advice and information

Please could you also just take 5 minutes to check on anybody who you know to be vulnerable in your immediate neighbourhood.




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